Return Policy for Alliedmedequipment.com
Effective Date: May 25, 2023
Thank you for shopping at Alliedmedequipment.com. We strive to provide you with high-quality durable medical equipment (DME) products and excellent customer service. We understand that there may be occasions when you need to return or exchange a product. This Return Policy outlines our guidelines and procedures to ensure a smooth and hassle-free return process.
Eligibility for Returns:
- Products eligible for returns are those purchased directly from Alliedmedequipment.com.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Some products, such as customized or personalized items, may not be eligible for return. Please refer to the product description or contact our customer support for more information.
Return Process:
- Prior to returning any product, please contact our customer support team within 5 days of receiving your order to initiate the return process.
- Our customer support team will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) number.
- Clearly write the provided RMA number on the outside of the package containing the returned item.
- Ship the product back to us using a trackable shipping method within [X] days of receiving the RMA number.
- The customer is responsible for all return shipping costs unless the return is due to a manufacturer’s defect or an error on our part.
Refund or Exchange:
- Once the returned product is received and inspected, we will notify you of the status of your refund or exchange.
- If eligible for a refund, we will initiate a refund to your original method of payment within 5 business days. Please note that shipping charges are non-refundable.
- If eligible for an exchange, we will ship the replacement item to you within 5 business days, subject to availability.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We may request supporting documentation, such as photographs or descriptions of the damage or defect, to expedite the resolution process.
- Depending on the circumstances, we may arrange for a return, exchange, or repair of the damaged or defective product at no additional cost to you.
Non-Returnable Items:
- The following items are generally non-returnable unless they are damaged or defective upon arrival:
- Consumable or disposable products (e.g., gloves, masks, incontinence supplies)
- Opened or used products
- Products with hygiene concerns (e.g., intimate or personal care items)
Cancellations:
- If you wish to cancel an order, please contact our customer support team as soon as possible.
- Orders that have already been shipped cannot be canceled but may be eligible for return as outlined in this Return Policy.
Customer Responsibilities:
- It is the customer’s responsibility to ensure the accuracy of the shipping address provided during the order placement.
- Customers are responsible for any additional shipping charges incurred due to an incorrect or incomplete address provided.
Changes to the Return Policy:
- Alliedmedequipment.com reserves the right to modify or update this Return Policy at any time without prior notice. The revised policy will be effective upon posting on our website.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at (657) 255-2634. We are here to help you.
Note: This Return Policy is intended to provide general guidelines and may be subject to specific legal requirements in your jurisdiction.
